Customer Review - AAA Insurance

1.3
Overall Rating
by Anonymous
from Michigan

AAA crooked practices

I was hit from behind by an impaired driver while walking in 08. MI has no fault insurance so the claim came from MY CAR insurance! AAA was very concerned at first but now are trying to deny paying for my injury needs. I had a ruptured disc in my back prior to the accident and now it's so much worse but they don't think they should pay. My copay is only 12.00/month and they are fighting it! They have not paid my mileage to the doctor since Feb of this year. I could have really milked my injuries but I didn't and now I feel I am being penalized for it.

On top of that, I had coverage on 3 vehicles, I sold one and they doubled the premiums on my existing 2 vehicles! They want me to pay just as much for 2 vehicles as I was paying for 3! AAA is not where you should be. If you think they are great, just wait until you have a serious injury.

My doctor told me that he knows someone that worked at an insurance company and told him that they hire people to just close out claims - they get a commission every time they do - this person made more on commissions than her regular salary! They make it hard for people to process claims by stalling-make you call over and over. Finally people give up and they count on that. It's one of their strategies to not pay claims. Multi million dollar companies don't get that way from paying out.

2.0
Coverage
1.0
Cost
1.0
Customer Service
1.0
Claims

AAA Insurance Ratings »

2.4
Overall Rating
2.7
Coverage
2.5
Cost
2.2
Service
2.1
Claims

Based on 74 reviews - 0 is lowest, 5 is highest
All Reviews | Submit a Review | InsuranceUSA Rating System