aaa Reviews
AAA Insurance Ratings »
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2.4
Overall Rating |
2.7
Coverage |
2.5
Cost |
2.2
Service |
2.1
Claims |
Based on 74 reviews - 0 is lowest, 5 is highest
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AAA Insurance Reviews »
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by M. Johnson
from Oakland, California vehicle 2006 Nissan Altima |
Auto InsuranceAAA (CSAA) will always be my insurance carrier. I live in Oakland, California and my vehicle was involved in an accident on 10/24/11. I immediately reported the accident and AAA put me in a rental car the same day. The rental company came to my house to pick me up. About 30 minutes after opening the continued... |
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by Anonymous
from Illinois |
AAA is a dishonest insurance companyThey don't pay legitimate car accident claims involving their drivers, they seem to be basically a fraud operation. continued... |
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by Anonymous
from Michigan vehicle House |
incompetent periodfirst claim for an accident at home, it is a nightmare. Adjuster came and saw the damage, took the measurements and disappeared. Did not even offer me options, the response was you will get a check in the mail. That check is yet to come. I made the repairs myself, called customer service, claim service, continued... |
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by Anonymous
from st louis |
disagree with custome that said run away don't walk awayIn a previous review someone stated that AAA would not pay a claim because the person's policy cancelled two days prior to the accident. Shame on AAA-I don't think so. Common sense should tell you that is the driver's fault for driving without insurance. You spend you time and effort going after that continued... |
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by Anonymous
from Indiana vehicle 2006 Mazda3i |
Low-Ball offers
Hugely-long review. Actually, copy of letter I sent detailing the problems I encountered. |
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by Kari
from Minnesota vehicle Ford |
Worst Customer Service Ever - The company had been over charging me for years!!When I first got AAA insurance I was so excited because it seemed like they had great rates. Then my insurance seemed to rise out of control. I have never received a speeding ticket or been in an accident. They messed up many times by not having the correct address and having my boyfriend on as a continued... |
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by Adam
from Florida |
Caveot emptor people!As a licensed agent who is currently not active in the business, I had to comment regarding some of the quotations I have read. One example is someone saying they got a lower quote from a different agent using the same company they currently insure. Understand that rates are not arbitrary. All insurers continued... |
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by Anonymous
from Michigan |
Rude, lying, incompetent describes AAA total loss department
I totaled a car at the beginning of June. My medical claims adjuster has been fantastic. She even filed my claim for the damage to the car. |
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by Anonymous
from Camarillo, CA vehicle Flood Insurance |
Do Not Buy Flood Insurance from AAADo not buy flood insurance from AAA. My agent was not familiar with National Flood Insurance procedures. He provided me erroneous information. I canceled my policy the same day and have been trying to get my $870 refund. It has almost been a full year. I will be filing a complaint with The Department continued... |
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by Anonymous
from Pasadena, CA |
Horrible customer service, never responded!! Never got call back !!Yesterday May 29th I called roadside service for the 1st time since becoming a member, I called at 2:30pm and was advised someone will arrive to unlock my vehicle by 4:05pm, I called back at 4:15 to check status and was advised someone will get back to me within 15 min. No call back, 45 min later I call continued... |
